Refund Policy

  1. Refund Eligibility 1.1 Refunds are issued solely for eligible items purchased directly from CosCart. 1.2 To be eligible for a refund, the item must be unused, in its original packaging, and returned within the specified timeframe outlined in the return policy.
  2. Initiating a Refund 2.1 To initiate a refund, please contact our customer service team through the designated channels provided on our website. 2.2 Provide the order number, details of the item(s) to be refunded, and a brief explanation for the refund request.
  3. Return Process 3.1 Once your refund request is approved, you will be provided with instructions on how to return the item. 3.2 Return shipping costs are the responsibility of the customer, and the customer is required to pay for the courier charges unless otherwise stated in our return policy.
  4. Refund Methods 4.1 Refunds are typically issued to the original payment method used for the purchase. 4.2 In certain cases, refunds may be provided in the form of store credit or an alternative method at our discretion.
  5. Refund Timeframe 5.1 Refunds are processed promptly upon receiving and inspecting the returned item. 5.2 The processing time may vary, but we aim to complete the refund process within [number] business days.
  6. Partial Refunds 6.1 In some cases, partial refunds may be granted for items that are not in their original condition or that have missing parts. 6.2 CosCart reserves the right to determine the eligibility of items for partial refunds.
  7. Non-Refundable Items 7.1 Certain items, such as gift cards, downloadable software, and personalized or custom-made products, are non-refundable. 7.2 CosCart will clearly indicate non-refundable items during the purchase process.
  8. Refunds for Promotional Items 8.1 If a promotional item was included in the purchase, the value of the promotional item will be deducted from the refund amount. 8.2 Customers are not entitled to a refund solely based on the non-return of a promotional item.
  9. Refund Exceptions 9.1 CosCart reserves the right to deny a refund if the item does not meet the specified return criteria. 9.2 Refunds will not be issued for items damaged due to misuse, negligence, or improper care.
  10. Changes to Refund Policy 10.1 CosCart may update or modify the refund policy at any time. 10.2 Changes will be effective immediately upon posting on the website.

By making a purchase on CosCart, you acknowledge and agree to abide by the terms of this refund policy, including the responsibility for return courier charges. If you have any questions or concerns, please contact our customer service team for assistance.